Why compensation payments are the unexpected key to brand loyalty
18th Feb 2025
When we mention the word compensation, it tends to fill airlines with dread. And it’s little wonder: in the past, compensation payments have been associated with passenger dissatisfaction and huge admin fees.
But as our CEO Tara Spielhagen tells Travel Weekly, airlines have the chance to reinvent the compensation process, turning it from a negative to a positive experience for both carriers and customers.
Find out how on Travel Weekly: