Crowdstrike Compensation
Do passengers get compensation during extraordinary events?
We speak to leading travel media outlets as the travel disruption ensues worldwide
With more than 9000 flights cancelled globally so far and 75,000+ passengers disrupted, dislocated or without their baggage or funds, our CEO Tara Spielhagen was one of the first to speak to leading travel media outlets about the potential impact of the Crowdstrike IT outage chaos.
We continue to work hard to support our airlines and partners worldwide in compensating, funding and communicating with all of their passengers, staff and crew.
See full Travel Pulse article here, transcribed below.
"Passengers impacted by the global outage today are unlikely to be entitled to flight delay compensation as it will almost certainly be considered an extraordinary event, being something that was outside an individual airline’s control.
However, in the UK and other European countries, passengers are still entitled to assistance during extended delays even in such circumstances, for example the provision of food and drink while they wait for their journey. In many other countries including the US, airlines also have to provide assistance to their passengers under their terms and conditions.
Swiipr is a leading provider of airline compensation payments, enabling airlines to provide physical and mobile card payouts for items such as food and drinks to passengers whose journeys have been interrupted. Swiipr’s systems have not been impacted by today’s outage and we’ve been working overtime today assisting our airline partners to provide compensation to passengers stuck at airports all over the world.
“Swiipr has today seen a more than 200% increase in compensation payouts compared with a normal day. We expect this to continue over the weekend as today’s events will have a knock-on effect on airlines.
Our systems are digital and provide funds that can be used at any outlet in and outside of an airport, rather than being restricted to a select few retailers and/or linked to a paper voucher or barcode. Therefore, passengers of airlines using Swiipr would still have been able to use their funds somewhere because although some airport outlets were affected by the outage, others were not."
